Switching fulfillment providers
Switch to better fulfillment. Without the headache.
Already working with a 3PL? Explore a simpler fulfillment arrangement with competitive international shipping, straightforward pricing, and a team that helps coordinate your transition.
In short
Moving to SuperFulfill takes five steps: share your requirements, agree pricing, coordinate your inventory, complete setup, and start fulfilling once the required checks are done. Fulfillment is US$0.50 per order, including receiving, storage, pick and pack, a standard mailer and a dedicated account manager. Shipping is quoted for your products and destinations.
Why brands switch
Five reasons brands move their fulfillment to us.
Fulfillment costs
Replace layered receiving, storage and handling fees with one US$0.50 order fee, whatever the number of items.
Storage and handling
Receiving, unlimited storage, pick and pack, a standard mailer, and inspection, kitting, inserts and relabelling are included in the standard offer.
International shipping
Competitive shipping on a carrier chosen for each destination, with every shipment on DDP terms so your customers aren't asked to pay duties at the door.
Communication
A dedicated account manager in a shared WhatsApp group or by email, coordinating your operational requirements.
Growth
One stock pool in China serves every market, so your fulfillment is ready for changing order volumes and new international markets.
US$0.50 per order, with the warehouse work included.
- Receiving, with no pallet, carton or labelling surcharges
- Storage, with no limit on volume or duration and no seasonal storage surcharges
- Pick and pack, whatever the number of items
- A standard mailer
- Inspection, kitting, inserts, relabelling and packaging labor
- Parcel insurance for lost or damaged shipments
- A dedicated account manager
How switching works
Five steps from your current 3PL to SuperFulfill.
We coordinate the operational steps with you. Your account manager is your single point of contact.
- 1
Share your current requirements
Tell us your product types, monthly order volume, shipping destinations and current fulfillment setup.
- 2
Agree on pricing
Our team reviews your requirements and prepares a fulfillment and shipping quotation. Once terms are agreed, we move forward with the transition plan.
- 3
Coordinate your inventory
We plan the inventory transfer from your current 3PL or factory. SuperFulfill can arrange collection from another fulfillment provider and covers that collection cost. Customs, international freight and other third-party charges are not automatically covered.
- 4
Complete setup
After stock arrives at the warehouse, standard onboarding takes approximately 1–2 business days. We prepare and test order workflows, inventory records, shipping arrangements and integrations. Collection, manufacturing and transportation to the warehouse are outside that period.
- 5
Start fulfilling
Orders begin processing once the required checks are completed.
Switching questions
What brands ask before they move.
Is switching fulfillment providers complicated?
It doesn't need to be. We review your current setup, agree pricing, then coordinate the inventory move, store connection, packaging and shipping before orders start. Your account manager is your single point of contact throughout.
How will my inventory be transferred?
Your stock is delivered to our warehouse in China, from your current provider or direct from your factory. SuperFulfill can arrange collection from another fulfillment provider and covers that collection cost. Customs, international freight and other third-party charges are not automatically covered. Many brands send new production straight from the factory while remaining stock sells through where it is. We help plan the move, and each delivery is counted against your packing list, condition-checked and photographed on arrival.
Can I continue using Shopify?
Yes. Shopify connects directly, so orders reach our warehouse and tracking numbers go back to your store. Your account manager confirms the connection during onboarding.
What happens to existing orders?
Orders already with your current provider are fulfilled there. We plan the switchover with you, so new orders reach SuperFulfill once your stock is checked in and your store connection is tested.
Can SuperFulfill accommodate my current packaging requirements?
A standard mailer is included, and packing labor is included in the US$0.50 order fee. If you use branded mailers, boxes or inserts, supply them and we pack with them. Manufacturing or sourcing custom packaging materials is quoted separately. Tell us your current packing standards when you enquire.
What information is needed for a quotation?
Your business name and store, approximate monthly orders, main destinations and your current fulfillment setup. Product links or photos and packed sizes and weights help if you have them; if not, we confirm them with you.
How do DDP shipping arrangements work?
DDP (delivered duty paid) is standard: every international shipment is arranged on DDP terms, and applicable duties and taxes are part of the shipping price we quote, so customers aren't asked to pay on delivery. Shipping is quoted separately from the order fee. Some products have extra import rules in some countries, so we confirm what can ship to each destination.
How do I know when I can start fulfilling?
Once your rates are agreed, your stock is checked in and your store connection is tested, your account manager confirms that orders can start. After stock arrives at the warehouse, standard onboarding takes approximately 1–2 business days. That does not include collection, manufacturing, or transportation to the warehouse.
Discuss your switch
Your next fulfillment partner could be one conversation away.
Tell us about your current setup. We'll review your requirements and help you understand your options.