Question 1

Is there a minimum order volume?

Accepted Answer

Yes. We work with established brands shipping 300+ orders per month. SuperFulfill is selective by design. We onboard brands we can genuinely serve well, and every application is reviewed for fit.

Question 2

How long does onboarding take?

Accepted Answer

It can be same-day. Once your shipping rates are accepted, your stock begins moving to our warehouse, and our apps are connected to your store (they link your orders to us automatically), you're ready to go. No lengthy setup.

Question 3

How does pricing work?

Accepted Answer

Pricing is simple and transparent. You choose the model that suits you, either a standard rate card or a custom quote priced per product. Fulfillment starts at just $0.50 USD per order for picking and packing, with a small $0.15 USD for each extra item. Shipping is quoted separately based on your products and destinations, so you only ever pay for what you actually use. All pricing is in USD, with no setup costs and no surprises.

Question 4

Are there setup or hidden fees?

Accepted Answer

No setup fees and no hidden costs. You pay for fulfillment and shipping, with nothing buried in the fine print.

Question 5

Who handles duties and customs?

Accepted Answer

We do, entirely. We manage duties, customs, and import requirements and get your product into the destination country. You don't have to do anything.

Question 6

How do I see my inventory and orders?

Accepted Answer

Your stock counts update automatically inside your store through our connected apps, so what your customers see is always accurate. We also keep our own backup record as a second layer of checking.

Question 7

What happens if an order is fulfilled incorrectly?

Accepted Answer

If the error is on our side, we fix it at our own cost. Full stop.

Question 8

Is there a lock-in contract?

Accepted Answer

No lock-in required. Most clients simply stay for as long as it's working for them. We keep it open and flexible, so you're with us because you want to be.

Question 9

How do I get support?

Accepted Answer

Through your dedicated account manager in your SuperFulfill WhatsApp group. Real people who know your account, not a ticket queue.

Question 10

Which platforms do you integrate with?

Accepted Answer

Shopify, TikTok Shop, and Amazon connect directly, so orders flow automatically from your store to our warehouse and tracking flows back. We also fulfil WooCommerce, eBay, and B2B / wholesale orders.

Question 11

Can you source products for us?

Accepted Answer

Yes. Send a product link or example image with your target order volume and branding requirements. We source the product, confirm dimensions and pricing, and handle custom branding, logo printing, or packaging.

The practical details.

Every question, in one place.

Still have a question?

The practical details.

Every question, in one place.

01Is there a minimum order volume?

02How long does onboarding take?

03How does pricing work?

04Are there setup or hidden fees?

05Who handles duties and customs?

06How do I see my inventory and orders?

07What happens if an order is fulfilled incorrectly?

08Is there a lock-in contract?

09How do I get support?

10Which platforms do you integrate with?

11Can you source products for us?

Still have a question?