Something wrong with an order? Tell us here.
Raise a ticket and it goes straight to the operations team that runs your account — not a generic queue. You'll get a reference, and an email on every change.
Answered the same business day, Hong Kong timeTo open a SuperFulfill support ticket, enter your email on this page and confirm the six-digit code we send you, then describe the problem — shipment or tracking, a customs hold, damaged goods, an inventory count, a return or an invoice. You get a reference like SF-1042 and an email every time the status changes. To check an existing ticket, choose “Check a ticket” and enter the reference with the same email address. Urgent shipments can also go straight to info@superfulfill.com or +86 135 6665 6727 on WhatsApp.
Start with your email
We'll send a six-digit code to confirm the address. Every update on your ticket goes to the same inbox.
Shipment already late, or a container sitting in customs today? Email info@superfulfill.com directly and we'll pick it up straight away.
How a ticket moves
Every state change emails you, so you never have to come back here to find out where something stands.
Open
Logged and in the operations queue.
In progress
Someone on the team is actively working it now.
Resolved
We believe it's sorted — replying reopens it instantly.